Blackpool Walk In Centre

Blackpool Walk In Centre 2023-12-23 Person 1 5 0

The treatment that I have received from one of the healthcare assistants has been very poor. Including applying non-burn dressings to my deep burns, using inappropriate verbal comments about me and not wanting to listen to me. This included giving assessments on my burns, which are the opposite to what was diagnosed at the Preston hospital burns unit and she said she was right. Everyone else that I have been in contact with at this walk-in centre have been very friendly, professional, intelligent and caring. It is just this one females healthcare person, which has lead to a formal complaint currently going through the NHS complaints process.

If anyone attends with burns, then they should be assessed by a clinician first and with refering to the specialist team and not by very non-specialists. This is as the care of anyone is the priority and not getting things wrong

Blackpool Walk In Centre 2023-12-23 Person 4 5 0

Doctor was lovely treating my 4 year old. Very reassuring and caring

Waiting time was very long

Blackpool Walk In Centre 2023-12-23 Person 4 5 0

Service was excellent

Nothing on this visit

Blackpool Walk In Centre 2023-12-23 Person 5 5 0

Had an operation at BVH on 9th October and have been going to Whitegate dr for several weeks for redressing. I was treated by many staff and all were excellent I was treated very well and all the staff including reception was excellent

Nothing the service was excellent

Blackpool Walk In Centre 2023-12-23 Person 3 5 0

The only concern is the waiting time just under 3 hours

Timely service so more G.p’s on duty

Blackpool Walk In Centre 2023-12-23 Person 4 5 0

A

A

Blackpool Walk In Centre 2023-12-23 Person 4 5 0

I don't have a medical condition.

Having more staff would help speed up the process/appointments.

Blackpool Walk In Centre 2023-12-23 Person 5 5 0

The nirse Wanstead judgemental, made me feel at ease (as it was an intimate issue) & I left feeling good

Nothing

Blackpool Walk In Centre 2023-12-23 Person 5 5 0

Promet and efficiency

Couldn’t have done better

Blackpool Walk In Centre 2023-12-23 Person 4 5 0

I thought I should have been prescribed with Doxycycline, I mentioned this to the person who treated me. I came away with amoxicillin which for 6 days did nothing. After further investigation I am now on doxycycline plus another antibiotic.

I think that shouting a person's full name in the waiting area is wrong. Allocate patients with a number or other ID to protect their privacy. When I was there, another person turned up, she about 28 years old called Jade. She knows *of* me but doesn't know my name and I didn't want her to. Now she has my full name.